Terms and About This Site

Shop Desk Software Terms

02Operator and Applicability

The website supercanic.com and the services described on it are operated by Supercanic LLC, a California limited liability company. All references to "Supercanic," "we," "us," or "our" throughout these Terms refer to Supercanic LLC.

These Terms apply to all customers, website visitors, and any person or entity that engages Supercanic LLC for automotive services.

Fictitious Business Names and Affiliated Web Properties

Supercanic LLC conducts business under one or more registered fictitious business names ("DBAs") and markets, advertises, and delivers its services through a network of websites and domain names that it owns, operates, or controls (collectively, the "Affiliated Sites"). As of the effective date of these Terms, the Affiliated Sites include, without limitation: prepurchaseauto.com, mechanicrank.com, autorepairsj.com, hemetmechanic.com, riversidemechanics.com, vipcanic.com, mechanictemecula.com, equipmentreporters.com, and moonswrench.com, together with such other domain names and web properties as Supercanic LLC may from time to time employ for marketing, advertising, lead-generation, or traffic-generation purposes, whether or not expressly enumerated herein.

Supercanic LLC reserves the right, in its sole and absolute discretion, to register, adopt, add, remove, retire, transfer, or discontinue any DBA, domain name, or Affiliated Site at any time, with or without notice, and without liability of any kind. The inclusion of a domain name in the foregoing list is not a representation that it remains in active use, and the omission of any DBA, domain name, or web property from that list shall not be construed as evidence that such property is not owned or operated by, or affiliated with, Supercanic LLC.

Except where an Affiliated Site expressly posts its own separate terms of service, these Terms, together with our Privacy Policy, govern your access to and use of each Affiliated Site, and all references to "Supercanic," "we," "us," or "our" shall be deemed to include Supercanic LLC acting under any of its DBAs and through any Affiliated Site.

19Changes to Terms

Supercanic LLC expressly reserves the right to change, update, modify, supplement, or replace these Terms at any time, in its sole discretion, without prior individual notice except as described below. Revised Terms are posted on this page, and the "Last updated" date at the top of the page identifies the version currently in effect.

How and When Changes Take Effect

• Website use. Revised Terms apply to your use of supercanic.com as soon as they are posted. If you do not agree to the revised Terms, your remedy is to discontinue use of the website.
• New service. The Terms posted on this page at the time you authorize an estimate under Section 4 apply to that service.
• Service already in progress. If we materially revise these Terms while your vehicle is in our care or your repair is otherwise open, we will notify you by phone, SMS, or email, and the revision will not apply to that open repair unless you agree to it in writing.
• Material changes generally. Where a revision materially reduces your rights or increases your obligations, we will provide at least thirty (30) days' notice before it applies to you, posted on this page and, for customers with an open or recent service, sent to the phone number or email address on file. You may reject the revision by declining further service. Continued use of our website or services after that notice period constitutes acceptance of the revised Terms.

Limits on Our Right to Change These Terms

The reservation of rights above is subject to the following limits, which apply notwithstanding any other provision of these Terms:

• No revision shortens, reduces, or voids a warranty already issued for a completed repair. That warranty is governed by the Terms in effect on the date of that service.
• No revision applies retroactively to a claim, dispute, or invoice that arose before the revision was posted.
• No revision waives or limits any right you hold under California law that cannot be waived by agreement, including the California Automotive Repair Act (Business and Professions Code §9880 et seq.), the regulations of the Bureau of Automotive Repair, the Song-Beverly Consumer Warranty Act, and the Consumers Legal Remedies Act (Civil Code §1750 et seq.).
• Where these Terms conflict with the written estimate, work order, or invoice you authorized for a specific repair, or with any disclosure the Bureau of Automotive Repair requires on those documents, that document controls for that repair.

We encourage you to review these Terms each time you engage our services. A copy of the version in effect on any given date is available on request at hello@supercanic.com.

20Shop Desk Software and Subscriptions

Supercanic LLC builds and operates Shop Desk, the shop management software at shop.supercanic.com (the "Software"). We run our own shop on it and we license it to other repair businesses. Sections 20 through 23 govern use of the Software. Nothing in those four Sections changes, limits, or replaces the repair terms in Sections 1 through 19, which govern the automotive work we perform on your vehicle.

If You Are a Vehicle Owner

If you are a Supercanic customer rather than a shop, the part of the Software you use is the customer page we text you. You do not need an account and you are not charged for it. When you approve an estimate, sign a work order, or authorize additional work on that page, you agree that your electronic signature and the electronic record of it carry the same force as a signature on paper, under the federal E-SIGN Act and the California Uniform Electronic Transactions Act. We record the version of these Terms that was in front of you at the moment you approved, and under Section 19 that version governs that repair. You may ask us for a paper copy of anything you signed at any time.

If your vehicle was serviced by a different shop that runs Shop Desk, that shop is your service provider, not Supercanic. Its own terms, prices, warranty, and repair license govern your repair. We host the software it used. We do not perform, supervise, price, or warrant its work.

Who May Hold a Shop Account

A shop account is for businesses. You must be at least 18 years old and authorized to bind the business you register. You are responsible for every user you invite, for keeping sign in credentials private, and for telling us promptly if you believe an account has been reached by someone who should not have it. An account covers one repair business. It is not to be shared between unrelated businesses or resold.

Plans and Fees

• Free. Free is not a trial and it does not expire. It is limited in the ways published at shop.supercanic.com at the time you sign up, including a cap on stored customers and on AI answers each month.
• Pro. Pro is $149 per month per shop as of the last updated date on this page. The current price and the current feature list are always the ones published at shop.supercanic.com.
• Solo. Solo is $50 per month per shop and includes everything in Pro, until your shop has 100 closed and paid jobs in the Software. A job counts when its invoice is paid in full and the job is closed, counted from the day your Solo subscription starts. Training jobs do not count. After the 100th, Solo becomes Pro at the Pro price published on the day you subscribed to Solo ($149 per month as of the last updated date on this page), charged to the same card. You agree to this change when you subscribe to Solo. We will email you at least seven (7) and no more than thirty (30) days before the first charge at the Pro price, with the amount, the date, and how to cancel. If you cancel before that charge, you will not be charged again.
• No card is taken at sign up on any plan. A Pro or Solo account is billed only after billing has been set up with you.
• Your rate is recorded on your account when you subscribe. Where we have offered a founding rate, that recorded rate is what we charge you for as long as the subscription stays active and in good standing. Cancelling and resubscribing later starts you at the price published on that day.

Billing and Renewal

Pro and Solo are each a monthly recurring subscription. It renews automatically on the same day each month until you cancel it. Charges are made by our payment gateway against the card you place on file, in United States dollars, and are batched on Pacific time. Creating a subscription schedules the payments. It does not move money by itself, so a brand new subscription can legitimately show no payment for several hours. Any applicable tax is added to the amount shown.

Keep a working card on file. If a charge is declined we may retry it, and we will tell you at the email address on the account.

Cancellation and Refunds

You may cancel Pro or Solo at any time from Plan and billing in the Software, or by emailing us. Cancelling stops the next charge, and the plan stays on until the day that charge would have fallen. It is not backdated. Subscription fees are not refunded and not prorated for a partial month, for a month you did not use, or for a feature you chose not to use. When a paid plan ends the account drops to Free rather than closing, and anything above the Free limits becomes read only until you export it or subscribe again.

Late Payment and Suspension

If a subscription goes unpaid we may suspend access to the Software until the balance is settled. A suspended shop sees a lock screen with a way to pay, and paying restores access. Suspension does not delete your data and we will not hold a shop's own customer records as leverage. You may ask for an export of your data during a suspension.

Billing Disputes

If you believe a charge is wrong, you must tell us in writing within sixty (60) days of the date of that charge. Email hello@supercanic.com with the account, the date, and the amount. We will look into it and correct anything we got wrong. A charge you do not dispute in writing within sixty (60) days is treated as accepted, and you waive any claim to a refund or credit for it. This does not affect any right you have under your card agreement or under law that cannot be waived.

Chargebacks and Negative Balances

Talk to us before you file a chargeback. Most billing problems are a mistake we can fix in a day.

Where we process card payments on behalf of your shop, money your own customers charge back is your shop's responsibility, not ours. If a chargeback, refund, reversal, or bank return leaves your merchant balance negative, that shortfall is a debt owed to us and is due on demand. We may recover it by charging the card on file, by setting it off against money we are holding for you or against future payouts, or by invoicing you for it. An unpaid negative balance is treated the same as an unpaid subscription under Late Payment and Suspension above.

If you file a chargeback against our own subscription fee without first raising it with us, we may suspend the account until the balance is settled and may pass on any fee the gateway charges us for handling it.

Changes to Plans and Prices

We may change the price of a plan or what a plan includes. For an existing paid subscription we will give at least thirty (30) days' notice by email before a price increase applies to you, and your remedy is to cancel before it takes effect. A rate recorded on your account under Plans and Fees above is not raised by a general price change. Solo moving to the Pro price after 100 closed and paid jobs is part of the Solo plan you agreed to, not a general price change, and the notice for it is the one described under Plans and Fees.

21Software Features, AI, and Third Party Tools

The Software is a tool for running a repair shop. It records customers, vehicles, bookings, jobs, inspections, photos, estimates, invoices, payroll, and messages. It does not diagnose a vehicle and it does not decide what a repair should cost. A qualified person makes those calls and stays responsible for them.

AI Answers Are Suggestions

Parts of the Software use artificial intelligence to suggest a labor time, draft a message, summarize a job, or answer a repair question. Every one of those outputs is a suggestion for a person to accept, edit, or reject. It can be wrong. It is not a professional opinion, it is not a diagnosis, and it is not an estimate until a person at the shop has reviewed it and sent it. You are responsible for what leaves your shop under your name, including any price, labor time, or promise made to a customer in a message the Software drafted. Free accounts include a set number of AI answers each month. Pro includes AI for shop staff on a fair use basis. We may meter, limit, or price AI use where volume or cost makes that necessary, with notice.

ProDemand and ALLDATA

Card Payments

Taking cards through the Software requires a payment gateway and a merchant account approved in your shop's name. That is an application to a payment processor, not a setting we switch on, and it is not in place the day you subscribe. Until your own merchant account is connected, the Software refuses to charge a card for your shop rather than route your money into anyone else's account. Card processing is governed by your agreement with the processor, and processor fees, holds, chargebacks, and reserves are between you and that processor.

Text Messages You Send Through the Software

The Software can text your customers for you. Those messages go out in your shop's name, from your number, and they are your messages. You are responsible for having consent for every number you message, for honoring STOP and HELP, for following the Telephone Consumer Protection Act and the rules your carrier applies to business messaging, and for the accuracy of what is sent. We may suspend messaging on an account that draws complaints, spam reports, or carrier violations. Carriers are not liable for delayed or undelivered messages, and neither are we. Messaging and telephone costs are passed through where a plan says so.

Leads and Dispatched Work

Leads, dispatched jobs, referral work, marketing services, and any pay per call or percentage of labor arrangement are separate written agreements. They are not part of a Software subscription, they are priced separately, and ending one does not end the other.

Availability, Support, and Changes

We aim to keep the Software running around the clock and we do not promise a specific uptime. It can be down for maintenance, for a fault, or because a service we depend on is down, including hosting, database, messaging, mapping, and payment providers. Support is by email and text during business hours. We add, change, and retire features as the product develops. Where we retire something a paid plan depends on, we will give notice and you may cancel. Anything labeled beta, preview, or experimental is provided as it is and may change or be withdrawn without notice.

22Software Data, Acceptable Use, and Limits

Your Data Stays Yours

The customer records, vehicles, jobs, photos, invoices, and messages your shop puts into the Software belong to your shop. We hold and process that data to run the Software for you, to support you, to keep the service secure, and to meet our legal obligations. We do not sell it and we do not hand your customer list to another shop. We may use aggregated information that identifies no shop and no person to improve the product. Our handling of personal information is described in our Privacy Policy.

You can export your data while the account is open. If an account closes, you have thirty (30) days to ask for an export before we may delete it, and backups age out on their own cycle after that. Ask us in writing and we will confirm when deletion is done.

Use of Your Shop's Name, Images, and Content in Our Marketing

By using the Software or any of our websites, your shop grants Supercanic LLC a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and sublicensable license to use, reproduce, publish, display, distribute, adapt, edit, and create derivative works from your shop's name, trade names, logos, trademarks, and public business information, photographs and video of vehicles, equipment, parts, work performed, and premises that your shop uploads to or creates in the Software or sends to us, and reviews, ratings, and testimonials your shop gives about us, in any media now known or later developed, for any lawful purpose, including advertising, marketing, promotion, case studies, demonstrations, and reproductions. You confirm you have the right to grant this license, and you waive any claim for compensation for these uses. No approval of any particular advertisement is required.

This license is an exception to "Your Data Stays Yours" only for the items listed above. It does not cover your shop's customer records, your customers' personal information, phone numbers, or SMS opt-in consent, which we still never sell or use in our advertising. It also does not cover the face, voice, or likeness of an identifiable individual, which we use in advertising only with that individual's signed written release, as California Civil Code §3344 requires.

Your Shop Is Responsible for Its Own Compliance

Running a repair business on our Software does not make us your repair dealer, your employer, your accountant, or your lawyer. You hold your own licenses, including any Automotive Repair Dealer registration your state requires. You set your own prices, your own warranty, and your own terms with your customers, and you are responsible for the terms document your customers are shown and sign. Payroll, tax, invoicing, and record retention features are tools. They are not advice and they do not make us responsible for your filings.

Acceptable Use

You agree not to do any of the following with the Software.

• Copy, resell, sublicense, rent, or run it for a business that is not yours.
• Reverse engineer, decompile, or attempt to derive source code, except where that right cannot be excluded by law.
• Scrape, bulk download, or harvest data that is not your own shop's, or attempt to reach another shop's account.
• Probe or interfere with the security of the service, or send it malicious code.
• Use it to send unlawful, harassing, or deceptive messages, or to hold data you have no right to hold.
• Load it with automated traffic that degrades the service for other shops.

We may suspend or close an account that breaks these rules. Where the breach is unlawful or puts other shops at risk, we may do it without notice.

Our Intellectual Property

The Software, its source code, design, documentation, and the Supercanic and Shop Desk names and marks remain our property. A subscription is a limited, non exclusive, non transferable right to use the Software while the account is in good standing. Nothing in these Terms transfers ownership to you. Feedback you send us about the product may be used without obligation to you.

Original Features and Creation Record

Every feature below is an original creation, first built on the date shown. The dates come from our source control records, which log every change to the software with a timestamp, and we keep those records.

• Shop Desk, the shop management desk · first created March 18, 2026. The first version of the Shop Desk: one screen for a repair shop's customers, vehicles, jobs and invoices, with a public booking page. How: Designed and written by us as a web application with its own database schema, built for how an independent shop actually runs.
• Arrival photos of every vehicle · first created March 18, 2026. Before work starts, the technician photographs all four sides of the vehicle, and the photos stay with the job. How: A required step in the job, stored with the job record. These photos later became the car thumbnails.
• Technician payroll tied to paid invoices · first created March 18, 2026. Technicians' pay is released when the customer's invoice for the job is paid. How: A payroll page inside the desk that reads from the jobs and invoices themselves.
• The shop manual system and vehicle-aware assistant · first created March 18, 2026. A repair manual system that looks vehicles up by year, make and model, with an AI assistant that answers with the specific vehicle's records in front of it. How: Our own assistant layer on top of a licensed AI model and public vehicle data, given the job and vehicle the technician is working on.
• Digital vehicle inspection · first created March 18, 2026. A multi-point inspection filled in at the car and kept with the job, required before the work goes ahead. How: Written as part of the job card, so the inspection and the work it leads to stay together.
• Where RV repair began: MechanicRank.com · first created May 8, 2026. Our RV repair work traces back to MechanicRank.com. Its first directory of mobile mechanics already listed mobile mechanics doing RV repair in Bakersfield, Las Vegas, Orange County, Phoenix, San Diego and Santa Monica, which is where we first found that trade. How: Our own research and directory of mobile mechanics, built and published by us.
• The repair order process · first created August 19, 2026. A job moves through check-in, authorization, diagnosis and parts procurement as defined steps, instead of living in a notes field. How: Each step is its own record with its own rules, so the desk knows where every job stands.
• VIN decode at job intake · first created August 19, 2026. Entering a VIN when a job is opened fills in the year, make, model and engine. How: Built into the intake form and connected to a public vehicle data source, so the car is identified before the work is priced.
• Parts number mapping and shelf location · first created August 19, 2026. Every part carries its number, its cross-references and where it sits on the shelf. How: A parts catalogue of the shop's own, built from what the shop has bought and used.
• Technician pay terms, comebacks and markup matrix · first created August 19, 2026. Pay is set per technician and per job type (flat rate, hourly or commission), comebacks and warranty claims are tracked, and parts are sold through a markup matrix. How: Pay rules are data the owner sets, and the desk computes each technician's pay from the jobs they worked.
• Import from any spreadsheet, and undo it · first created August 19, 2026. A shop can bring its customers and jobs across from a CSV file without renaming its columns, and can reverse an import completely. How: The importer reads what each column contains rather than what it is called, and every imported row is tagged so it can be taken back out.
• The shop photo hub · first created August 23, 2026. Every photo the shop has taken, searchable by job, customer, vehicle and caption, and dated by when it was taken rather than when it was uploaded. How: A searchable archive with its own viewer, built so a shop can ask whether it has seen a failure before.
• The calendar you can ask questions of · first created August 24, 2026. Month, week and day views, with each technician as a lane on the day view, and road work kept apart from bay work. How: Designed for shops that run mobile jobs as well as bay jobs.
• The customer page · first created August 25, 2026. Each customer gets a page of their own showing where their job is, the updates the crew posts, stage photos and the invoice. How: A private link the shop sends opens it. It shows only what is meant for the customer.
• The railway job map · first created August 25, 2026. The whole shop drawn as one rail line with a station for each stage of the work, the count of jobs standing at each station, and the stops where money is waiting marked in red. How: Our own visual design for the pipeline of a repair shop, drawn from live job data.
• The six doors · first created August 25, 2026. The front of the desk is six doors, one for each kind of person who uses it: owners, technicians, customers, fleets, service advisors and people fixing their own car. How: Our own layout and artwork for a shop platform's front door.
• One desk for every website · first created August 26, 2026. Every website the business runs sends its leads into one desk, with duplicates caught and each lead given a next step. How: One intake that accepts the forms of many different sites, and a Sales Desk that works the leads in order.
• The estimate that writes itself first · first created August 26, 2026. One click drafts a full estimate from a lead, labor and parts included, and the service advisor corrects it before anything is sent. How: An AI drafting step that feeds the shop's own rates and markup rules. A person always approves the price.
• Missed call text back · first created August 26, 2026. A caller nobody called back gets a text within minutes, within daily limits and quiet hours. How: A scheduled sweep of the shop's calls. The switch ships off, and the shop turns it on.
• Pay and sign from the phone · first created August 26, 2026. A customer can approve, sign for and pay for work from their own phone. How: Built into the customer page, connected to the shop's own merchant account.
• No work without a price and a signature · first created August 27, 2026. The desk will not let work start until the customer has a price and has signed for it, and it says where the work will happen. How: An authorization gate written into the job's steps, not a reminder.
• Three ways to buy each part · first created August 27, 2026. Each part on a quote shows sourcing options side by side, and the quote goes out by text or email. How: Built into the quote so the advisor chooses the part and the customer sees one price.
• Texting from a local number · first created August 30, 2026. The shop texts customers from a number in their own area. How: The desk holds several numbers and picks the one that looks local to each customer.
• The RV repair featured interview · first created August 30, 2026. MechanicRank.com published its featured interview with RV Repair LLC, a mobile RV repair business in Fort Myers, Florida, on slide outs and the rest of the work an RV brings. How: Our own interview program: the business answers our questions, sends its photos, and we publish the feature.
• The week heat grid · first created August 31, 2026. Calls and booked work drawn as a grid of the week by hour, so the gap between when the phone rings and when the work is booked can be seen. How: Our own chart design, drawn live from the shop's data.
• Driver AI · first created August 31, 2026. A door for people fixing their own car, with manuals and an AI assistant. How: Our own module and name, added to the Shop Desk front door.
• The shop's own service map · first created August 31, 2026. A map of where the shop has worked, drawn from its own job records, with every point blurred so no customer's address can be read from it. How: Built from the desk's data rather than an outside service.
• Shop Desk, rebuilt · first created September 2, 2026. The current Shop Desk, rebuilt from the ground up as a multi-shop platform on a new foundation. How: A new server, database design and interface written by us, carrying over what the first version had learned.
• Parts deposits on quotes · first created September 4, 2026. A shop can ask for a parts deposit on a quote, the customer pays it from their page, and it comes off the final bill. How: Built into the quote, the customer page and the invoice together.
• The technician's walk · first created September 8, 2026. One panel that takes a technician from starting a job to getting paid, step by step, with a picture guide for every step. How: Our own step-by-step design, with training pictures drawn from the same screens the app ships.
• A desk for any trade · first created September 15, 2026. A shop says what trade it is in, and the desk speaks that trade's words and wears the shop's own logo and colors. How: The trade and the brand are settings that the whole desk reads from.
• The coin · first created September 18, 2026. The coin artwork used as the Shop Desk's mark and as the picture shown when a job has no photo. How: Original artwork made for us.
• The service manual finder · first created September 19, 2026. A typed vehicle make is matched to that maker's service information portal. How: Our own mapping of makes to their manufacturers' portals.
• Reading a plate or VIN from a photo · first created September 20, 2026. A photo texted to the shop can be read for a VIN or a data plate. How: An AI reading step behind our own safety checks. The photo is read and discarded, not stored.
• Car thumbnails · first created September 24, 2026. Every job and quote in a list shows a small picture of the actual car, taken from the photos the shop already has of it. How: The desk picks the photo of the car as it arrived and serves a small, fast copy, so the list loads as quickly as before.
• A picture for every car · first created September 24, 2026. When nobody has photographed a car yet, the list shows a picture of that make and model, and failing that, a slowly turning coin. How: A library of vehicle pictures made for us, one per common make and model.
• RV Desk and RV thumbnails · first created September 26, 2026. The RV trade of the Shop Desk for RV rental businesses: fleet pricing per rental unit, and RV thumbnails by class (Class A, Class B, Class C, travel trailer, fifth wheel, toy hauler and more), with the rvdesk.com site. How: The desk works out each unit's RV class from its details and shows a photo for that class, or our own drawing for the classes without one.
• RV Desk Repair · first created September 26, 2026. The RV repair side of RV Desk, for mobile RV technicians and RV repair shops, built on the Shop Desk and on what we learned from the mobile RV repair businesses on MechanicRank.com. How: The Shop Desk's repair process, jobs and quotes, set up for RV work.

The software code, screen designs, layouts, written content, illustrations and artwork that make up these features are original works protected by copyright. © 2026 Supercanic LLC. All rights reserved.

Every feature was developed independently by Supercanic LLC. None copies code, design or content from any other company.

Copyright protects the way we built and expressed each feature: our code, designs, words and artwork. It does not claim ownership of general ideas, and nothing here claims a patent. You may not copy, reproduce, scrape, decompile or reverse engineer the Shop Desk or these features, or make works derived from them, without our written permission, except as the law allows.

No Uptime Guarantee, and What We Do Promise

We do not offer a service level agreement, an uptime percentage, or service credits. The Software may be unavailable for maintenance, for a fault, or because something we depend on has failed. We are not liable for that unavailability beyond the limit set out below, and a period of downtime does not entitle you to a refund of a subscription fee.

What we do commit to, because we have been on the other side of this: when we know the Software is down or degraded for shops generally, we will say so rather than stay quiet. We will post it where you can see it and, for an outage of any length that affects your account, we will email the address on file. That is a promise about telling you, not a promise about uptime, and nothing in it creates a credit or a refund.

Time Limit on Claims

Any claim arising out of the Software must be brought within one (1) year after the event that gave rise to it, or within any longer period that cannot be shortened under California law. A claim brought after that is permanently barred. This applies to the Software only. It does not apply to repair work performed on a vehicle, which is governed by Sections 1 through 19.

Software Warranty Disclaimer and Limit of Liability

To the maximum extent permitted by law, the Software is provided as it is, without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, and non infringement. We do not warrant that it will be uninterrupted or free of faults, or that a message or a piece of data will never be delayed or lost. Keep your own records.

To the maximum extent permitted by law, our total liability to a shop for all claims arising out of the Software, taken together, is limited to eight hundred dollars ($800). We are not liable for lost profits, lost business, lost or delayed messages, lost data, downtime, or any indirect, incidental, consequential, special, or punitive damages. This limit does not apply to fraud, to willful misconduct, or to any liability that cannot be limited under California law. This Section limits liability for the Software. Liability for repair work we perform on your vehicle is governed by Section 14.

23Software Disputes, Arbitration, and Class Action Waiver

Read this Section. It affects how a dispute about the Software is decided, and it gives up the right to a court trial and to a class action.

What This Section Covers

This Section applies only to a dispute between Supercanic LLC and a business that holds a Shop Desk account, arising out of the Software, a subscription, or Sections 20 through 23. Both sides here are businesses dealing at arm's length.

This Section does not apply to a vehicle owner and it does not apply to repair work. If you are a customer of the shop, a dispute about your repair is governed by Sections 1 through 19 and Section 24, it stays in the courts of Riverside County, and nothing in this Section waives any right you hold under the California Automotive Repair Act, the Bureau of Automotive Repair complaint process in Section 25, or any other consumer protection law.

Talk to Us First

Before either side starts an arbitration, the one with the complaint must send the other a written notice describing it and what would resolve it. Send ours to hello@supercanic.com and to Supercanic LLC, 1685 S State St Suite D, San Jacinto, CA 92583. Both sides then have thirty (30) days to try to settle it. Most things end here.

Binding Arbitration

If thirty days pass without a resolution, the dispute is resolved by final and binding arbitration rather than in court, before a single arbitrator, administered by the American Arbitration Association under its Commercial Arbitration Rules. The Federal Arbitration Act governs this Section.

The arbitration is seated in Riverside County, California, and may be held by video or on documents alone if both sides agree. The arbitrator decides the dispute under California law, may award any relief a court could award to that party individually, and must put the reasons in writing. Judgment on the award may be entered in any court with jurisdiction.

Each side pays its own legal costs and its share of the arbitrator's fees under the AAA rules, unless the arbitrator decides a claim or defense was frivolous.

Small Claims Is Still Open

Either side may bring a qualifying dispute in small claims court instead of arbitration, and either side may ask a court for an injunction to stop misuse of the Software or of intellectual property. We keep this door open deliberately. A shop with a small, honest complaint should not have to fund an arbitration to be heard.

Class Action and Jury Trial Waiver

A dispute is brought in your own name only. You and Supercanic each waive any right to bring or take part in a class action, a collective action, a consolidated action, or a representative action about the Software, and the arbitrator may not hear one or award relief to anyone who is not a party. You and Supercanic each waive the right to a trial by jury. If the class action waiver in this paragraph is found unenforceable as to a particular claim, that claim alone is severed and heard in the courts of Riverside County, and the rest of this Section still stands.

You Can Opt Out of Arbitration

You may opt out of this arbitration and class action waiver within thirty (30) days of first accepting these Terms, and keep every other part of your agreement with us. Email hello@supercanic.com with the subject line "Arbitration Opt Out", your shop name, and the account email. That is all it takes. We will confirm in writing. Opting out is not held against you, it does not change your price, and it does not affect your account in any way. If you opt out, disputes about the Software go to the courts named in Section 24.

If we later change this Section, the change applies only to disputes arising after it is posted, and you get a fresh thirty day opt out window from that date.

24Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. Any dispute arising from these Terms or from services provided by Supercanic shall be resolved in the state or federal courts located in Riverside County, California, and you consent to the personal jurisdiction of those courts. This Section is subject to Section 23, under which a dispute between Supercanic and a shop about the Software goes to arbitration instead, unless that shop has opted out. Disputes about repair work performed on a vehicle are decided in those courts and are never sent to arbitration by these Terms.

25BAR Complaint Information

Supercanic operates in compliance with the rules of the California Bureau of Automotive Repair (BAR). If you have a dispute that we are unable to resolve directly, you may contact the BAR:

California Bureau of Automotive Repair
10949 North Mather Boulevard
Rancho Cordova, CA 95670
Phone: (800) 952-5210
Web: www.bar.ca.gov

Supercanic LLC holds California Automotive Repair Dealer license ARD 317163. All work is performed under that license. Our earlier registration as a DBA of Technologicall LLC and Hemet Mobile Mechanic under ARD 314449 has been replaced.

26Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.

27Contact

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Questions about these terms go to hello@yourshopdesk.com.