Your Shop Desk
Residential Locksmith · Custom Shop Desk CRM

A Custom CRM for Residential Locksmiths

A locked out homeowner is calling three locksmiths at once. Your desk answers first with a fair phone quote, sends the closest tech, and makes sure the ID check happens before any door opens.

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A Shop Desk set up the way a residential locksmith business would run it
A Shop Desk set up the way a residential locksmith business would run it

Shown: ABC Lock and Safe, a live desk we built. Customers on screen are invented.

The line

From the First Call to Paid, in Residential Locksmith Words

Every lock call moves down the same line. We name each stop the way your crew already does.

  1. 01Call
  2. 02Phone Quote
  3. 03Dispatch
  4. 04Arrival
  5. 05ID Check
  6. 06Service
  7. 07Paid

A lock call on your desk hangs off the home and its locks.

So the card asks for what you actually need, and nothing a residential locksmith business would never fill in.

  • Service type
  • Lock brand and keyway
  • Proof of residence
  • Keys cut
  • Arrival time promised
  • Photos of hardware
Where it leaks

Where Residential Locksmith Businesses Lose Work

Lockout Callers Who Hang Up

People shop lockouts on price and speed. If your line rings out or the answer is vague, they are already dialing the next number.

Price Fights at the Door

The phone quote said one thing and the ticket says another. The customer feels tricked, even when the job really grew.

Rekeys You Never Asked About

New homeowners call for a lockout and never hear that you rekey. That job goes to a hardware store instead.

What we would build

Fitted to How You Already Work

  • A Straight Answer on Lockouts

    The desk replies in your voice right away with your phone quote range and an arrival time. The job lands on your tech's phone with the address.

  • An ID Check Step on Every Entry

    The tech cannot close out a lockout without a photo of ID or proof of residence. You have a record if anyone ever asks.

  • Quote and Ticket in One Place

    The phone quote sits on the job. If the work changes, the tech shows the new price and the customer okays it before the lock comes off.

  • Rekey and Smart Lock Offers

    New move ins get a rekey offer on the job, and a follow up later. Smart lock upgrades get their own options from your price book.

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Questions

What Residential Locksmith Owners Ask

Can it keep a record that I checked ID before opening a door?
Yes. The job card has an ID step your tech must finish, with a photo. It stays on the job as your record.
Can the desk give a price on the phone?
It gives the range you set for each service, in your words. Your tech confirms the final price on site before starting.
Can I track keys cut and master key systems?
Yes. Keys cut go on the job, and a home or small building can keep a record of its keying. Commercial master key work can get its own setup.
How long does a custom desk take?
Most businesses are running on their desk in about six weeks. A simple fit can be faster, and we tell you up front which one you are.
Do we own it?
Yes. The software, the data and the accounts are in your business name. Nothing of yours is ever held hostage.

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Tell Us How Your Residential Locksmith Business Runs

We will tell you honestly what a desk fitted to it would take.

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