Your Shop Desk
Water Damage Restoration · Custom Shop Desk CRM

A Custom CRM for Water Damage Restoration

A pipe bursts at two in the morning and the first company to answer gets the job. Your desk answers that call, then keeps the moisture readings, the equipment and the carrier notes together until the rebuild is paid.

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A Shop Desk set up the way a water damage restoration business would run it
A Shop Desk set up the way a water damage restoration business would run it

Shown: Summit Crest Air and Electric, a demo desk with invented customers. Yours wears your name and your words.

The line

From the First Call to Paid, in Water Damage Restoration Words

Every water loss moves down the same line. We name each stop the way your crew already does.

  1. 01Loss Call
  2. 02Arrival
  3. 03Mitigation
  4. 04Drying
  5. 05Estimate
  6. 06Rebuild
  7. 07Paid

A water loss on your desk hangs off the property and the claim.

So the card asks for what you actually need, and nothing a water damage restoration business would never fill in.

  • Loss category and class
  • Affected rooms
  • Daily moisture readings
  • Equipment on site
  • Carrier and claim number
  • Signed work authorization
Where it leaks

Where Water Damage Restoration Businesses Lose Work

Night Calls That Hit Voicemail

A homeowner standing in water will not leave a message. They call the next company on the list and you never hear about it.

Dry Logs With Holes in Them

A tech skips a day of readings or writes them on a scrap of paper. The adjuster questions the drying days and your invoice gets cut.

Gear Left Behind

Air movers and dehus sit at a finished job or get counted wrong. You lose equipment days you should have billed and gear you need for the next loss.

What we would build

Fitted to How You Already Work

  • An Answer Every Hour of the Night

    The desk picks up calls and texts in your voice, gets the address and what happened, and wakes up your on call tech. A person takes over as soon as they are up.

  • Moisture Readings on the Phone

    Your tech logs readings by room each day with photos from the same spots. The dry log builds itself as the job goes.

  • An Equipment Board

    Every dehu and air mover shows which job it is on and since when. Pickup day is on the schedule, not in someone's head.

  • One Claim File, Ready to Send

    The work authorization, photos, readings and equipment days live on the claim. When the carrier asks, your office sends it without a scramble.

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Questions

What Water Damage Restoration Owners Ask

Can it answer when a homeowner calls at three in the morning?
Yes. The desk replies to calls and texts right away in your voice and gets the basics. Your on call tech is alerted and takes it from there.
Can my techs log readings without signal in a basement?
We build the job card to be quick with a thumb and forgiving on a weak signal. If a basement kills the connection, the tech can log readings once they step outside.
Can I run the rebuild on the same job?
Yes. Mitigation and rebuild can live on the same loss with their own stages and invoices. You see the whole claim in one place.
How long does a custom desk take?
Most businesses are running on their desk in about six weeks. A simple fit can be faster, and we tell you up front which one you are.
Do we own it?
Yes. The software, the data and the accounts are in your business name. Nothing of yours is ever held hostage.

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Tell Us How Your Water Damage Restoration Business Runs

We will tell you honestly what a desk fitted to it would take.

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