Your Shop Desk
Criminal Defense · Custom Shop Desk CRM

A Custom CRM for Criminal Defense Lawyers

The first call is often a mother or a spouse, late at night, right after an arrest. A Shop Desk fitted to your defense practice answers that call, gets the consult booked, and keeps clients showing up to court.

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A Shop Desk set up the way a criminal defense business would run it
A Shop Desk set up the way a criminal defense business would run it

Shown: Hartwell and Vance Law, a demo desk with invented customers. Yours wears your name and your words.

The line

From the First Call to Paid, in Criminal Defense Words

Every case moves down the same line. We name each stop the way your crew already does.

  1. 01Call
  2. 02Consult
  3. 03Retainer
  4. 04Arraignment
  5. 05Discovery
  6. 06Hearing or Trial
  7. 07Closed

A case on your desk hangs off the client and the charges.

So the card asks for what you actually need, and nothing a criminal defense business would never fill in.

  • Charges as filed
  • Court and case number
  • Next court date
  • Custody status
  • Who is calling
  • Retainer and payment plan
Where it leaks

Where Criminal Defense Businesses Lose Work

Family Calls at Midnight After an Arrest

A scared family calls every lawyer on the list. The one who answers first and calmly usually gets the retainer.

Clients Who Miss Court

A missed date can mean a warrant and a harder case. Most of the time nobody reminded them the day before.

Payment Plans Nobody Chases

The retainer was split into payments and a few got missed. Nobody noticed until the case was half done.

What we would build

Fitted to How You Already Work

  • Night Replies for Families

    Callers get a calm reply at any hour and a time to talk with your office. No advice goes out on a text.

  • Court Date Reminders

    Clients get reminders before every date your team enters. Family contacts can get them too, if the client says so.

  • Payment Plan Tracking

    Each case shows what is paid and what is due. Clients pay from a link and missed payments show up on the board.

  • Tight Control Over Who Sees What

    We set up with you which staff can see which cases and notes. Family members only see what the client allows.

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Questions

What Criminal Defense Owners Ask

Can a family member pay the retainer?
Yes. Anyone you approve can pay from a link. The payment lands on the client's case.
Will the desk give legal advice to callers?
No. It gathers basic facts and books a time with your team. Advice only comes from your lawyers.
Can it remind clients about court dates?
Yes. Reminders go out before each date you enter, by text and email. You set the wording and timing.
How long does a custom desk take?
Most businesses are running on their desk in about six weeks. A simple fit can be faster, and we tell you up front which one you are.
Do we own it?
Yes. The software, the data and the accounts are in your business name. Nothing of yours is ever held hostage.

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Tell Us How Your Criminal Defense Business Runs

We will tell you honestly what a desk fitted to it would take.

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