Your Shop Desk
Roadside Assistance · Custom Shop Desk CRM

A Custom CRM for Roadside Assistance Services

Jumps, lockouts, flat tires and empty tanks. A Shop Desk fitted to your roadside business finds the stranded driver fast, sends the right gear, and gets paid before you pull away.

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A Shop Desk set up the way a roadside assistance business would run it
A Shop Desk set up the way a roadside assistance business would run it

Shown: Supercanic, a live desk we built. Customers on screen are invented.

The line

From the First Call to Paid, in Roadside Assistance Words

Every service call moves down the same line. We name each stop the way your crew already does.

  1. 01Call
  2. 02Location Confirmed
  3. 03Dispatched
  4. 04On Scene
  5. 05Done
  6. 06Paid

A service call on your desk hangs off the driver and the vehicle.

So the card asks for what you actually need, and nothing a roadside assistance business would never fill in.

  • Service type
  • Location pin
  • Vehicle and color
  • Spare on board
  • Fuel type
  • Motor club PO number
Where it leaks

Where Roadside Assistance Businesses Lose Work

Callers Who Can't Say Where They Are

They are on a highway at night and don't know the exit. You burn ten minutes on the phone and they hang up to call someone else.

The Wrong Gear on the Truck

The flat turns out to have no spare, or the lockout is a car you can't open. Now it is a second trip or a lost call.

Small Jobs That Never Get Invoiced

A fuel delivery or a quick jump feels too small to write up. Those add up, and a lot of them never get paid.

What we would build

Fitted to How You Already Work

  • A Location Link by Text

    The caller taps a link and their pin lands on the job. Your driver sees where to go without guessing at mile markers.

  • Service Type Sets the Checklist

    A tire call asks about a spare, a fuel call asks gas or diesel. The driver knows what to grab before he leaves.

  • A Tow Handoff When the Fix Fails

    If the jump won't take, the driver turns the call into a tow in one tap. The customer stays yours instead of calling the next number.

  • Pay From a Text on Scene

    The customer gets the invoice by text and pays before the driver leaves. Motor club calls keep their PO and bill the club instead.

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Questions

What Roadside Assistance Owners Ask

Can the driver send their location with one tap?
Yes. They get a text with a link, and tapping it shares their spot with your dispatcher. It works on any phone with a browser.
Can we run motor club calls and cash calls together?
Yes. Each call is marked club or cash and bills the right way. You can sort the board either way.
Can a failed jump become a tow job?
Yes. The driver changes the service type and the call moves back to dispatch as a tow. Nothing gets typed twice.
How long does a custom desk take?
Most businesses are running on their desk in about six weeks. A simple fit can be faster, and we tell you up front which one you are.
Do we own it?
Yes. The software, the data and the accounts are in your business name. Nothing of yours is ever held hostage.

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Tell Us How Your Roadside Assistance Business Runs

We will tell you honestly what a desk fitted to it would take.

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