Your Shop Desk
Addiction Treatment · Custom Shop Desk CRM

A Custom CRM for Addiction Treatment Admissions

For admissions teams who know a call at 2 in the morning may not come twice. Yours would answer every inquiry, track the benefits check and travel plan, and respect how and when it is safe to reach someone.

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A Shop Desk set up the way a addiction treatment business would run it
A Shop Desk set up the way a addiction treatment business would run it

Shown: Lumenara Med Spa, a demo desk with invented customers. Yours wears your name and your words.

The line

From the First Call to Paid, in Addiction Treatment Words

Every admission moves down the same line. We name each stop the way your crew already does.

  1. 01Call
  2. 02Callback
  3. 03Benefits Checked
  4. 04Admission Scheduled
  5. 05Travel Arranged
  6. 06Admitted

An admission on your desk hangs off the inquiry and the person seeking help.

So the card asks for what you actually need, and nothing a addiction treatment business would never fill in.

  • Calling for self or a loved one
  • Insurance or private pay
  • Benefits check status
  • Program asked about
  • Safe way to contact
  • Consent on file
Where it leaks

Where Addiction Treatment Businesses Lose Work

Late Night Calls Hit Voicemail

People reach out when they finally decide, often at night. If nobody answers, the moment can pass.

Families Waiting on Insurance Answers

A family calls, gives the insurance card and waits. If the benefits answer takes days, they call another center.

Admissions That Fall Through

A bed is held and travel is almost set, then the person goes quiet. Without a clear next step and a follow up, the admission never happens.

What we would build

Fitted to How You Already Work

  • Every Call Answered

    Missed calls and forms get a calm text back right away and go straight to your on call admissions rep. Nobody sits in a queue until morning.

  • Safe Contact Rules on Every Record

    Each inquiry notes whether it is safe to text, call or leave a message. The desk only reaches out the way you marked.

  • A Benefits Check Tracker

    See every inquiry waiting on a benefits answer and how long it has waited. The family gets updates you approve.

  • No Clinical Records on the Desk

    The desk holds the admissions side only. Clinical records stay in your clinical system, and we set up consent, opt outs and who sees what with you.

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Questions

What Addiction Treatment Owners Ask

Does it hold clinical or treatment records?
No. It holds admissions details like who called, how to reach them safely and where the benefits check stands. Clinical records stay in your clinical system.
Can it tell if it's safe to text someone back?
Yes, if your team marks it. Each record carries its safe contact choice, and the desk follows it. If there is no mark, it waits for a person.
Does it make us compliant with privacy rules?
We do not promise that. We set up consent, opt outs and who can see what with you and whoever handles compliance for your program. The desk follows those settings.
How long does a custom desk take?
Most businesses are running on their desk in about six weeks. A simple fit can be faster, and we tell you up front which one you are.
Do we own it?
Yes. The software, the data and the accounts are in your business name. Nothing of yours is ever held hostage.

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Tell Us How Your Addiction Treatment Business Runs

We will tell you honestly what a desk fitted to it would take.

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