Your Shop Desk
Hearing Aids · Custom Shop Desk CRM

A Custom CRM for Hearing Aid Centers

For hearing centers and audiology offices where the test is the easy part. Yours would follow up with people who tested and didn't buy, watch every trial period and bring patients back for clean and checks.

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A Shop Desk set up the way a hearing aids business would run it
A Shop Desk set up the way a hearing aids business would run it

Shown: Lumenara Med Spa, a demo desk with invented customers. Yours wears your name and your words.

The line

From the First Call to Paid, in Hearing Aids Words

Every hearing aid fitting moves down the same line. We name each stop the way your crew already does.

  1. 01Inquiry
  2. 02Test Booked
  3. 03Test Done
  4. 04Devices Quoted
  5. 05Fitting
  6. 06Trial Period
  7. 07Paid

A hearing aid fitting on your desk hangs off the patient and their family.

So the card asks for what you actually need, and nothing a hearing aids business would never fill in.

  • Test appointment
  • Devices quoted
  • Insurance or private pay
  • Fitting date
  • Trial period end
  • Next clean and check
Where it leaks

Where Hearing Aids Businesses Lose Work

Tested but Didn't Buy

A patient takes the test, hears the price and says they'll think about it. Nobody calls, so they buy online or do nothing.

Returns During the Trial

A patient struggles with the new devices in the first weeks. Without a check in, they bring them back instead of coming in for an adjustment.

Clean and Check Visits Forgotten

Patients who come back regularly are the ones who upgrade with you. The ones who fade away buy their next pair elsewhere.

What we would build

Fitted to How You Already Work

  • A Tested Not Sold List

    Every patient who tested but didn't buy sits on a list with the quote. The desk reminds you to follow up.

  • Trial Period Check Ins

    Each fitting shows its trial end date. Patients get a check in early so problems become adjustments, not returns.

  • Clean and Check Booking

    Patients get reminders for their next visit with easy confirm or move. Family members you list can get a copy.

  • Test Results Stay Clinical

    Audiograms and clinical notes stay in your clinical system. We set up consent, opt outs and who sees what with you.

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Questions

What Hearing Aids Owners Ask

Can a family member get the reminders too?
Yes, with the patient's okay. Many patients like a son or daughter to know when the next visit is.
Does it hold hearing test results?
No. The desk tracks that the test was done and what was quoted. Results stay in your clinical system.
Can it remind me when a trial period is ending?
Yes. Each fitting has its trial end date and the desk flags it ahead of time. You choose how far ahead.
How long does a custom desk take?
Most businesses are running on their desk in about six weeks. A simple fit can be faster, and we tell you up front which one you are.
Do we own it?
Yes. The software, the data and the accounts are in your business name. Nothing of yours is ever held hostage.

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Tell Us How Your Hearing Aids Business Runs

We will tell you honestly what a desk fitted to it would take.

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