Your Shop Desk
Emergency Veterinary · Custom Shop Desk CRM

A Custom CRM for Emergency Vet Hospitals

For emergency and after hours animal hospitals where every owner arrives scared. Yours would get the pet's details while the owner is still driving, get estimates signed fast and keep the primary vet in the loop.

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A Shop Desk set up the way a emergency veterinary business would run it
A Shop Desk set up the way a emergency veterinary business would run it

Shown: Lumenara Med Spa, a demo desk with invented customers. Yours wears your name and your words.

The line

From the First Call to Paid, in Emergency Veterinary Words

Every emergency visit moves down the same line. We name each stop the way your crew already does.

  1. 01Call
  2. 02On the Way
  3. 03Checked In
  4. 04Estimate Signed
  5. 05Deposit
  6. 06Discharged
  7. 07Paid

An emergency visit on your desk hangs off the pet and its owner.

So the card asks for what you actually need, and nothing a emergency veterinary business would never fill in.

  • Pet name, species and breed
  • Owner phone
  • Arrival time
  • Estimate signed
  • Deposit taken
  • Primary vet
Where it leaks

Where Emergency Veterinary Businesses Lose Work

Owners Calling Around at Midnight

A frantic owner calls two hospitals at once. The one that answers clearly and says come in now gets the visit.

Estimates Stuck on Paper

Treatment waits while an owner reads and signs a clipboard in the lobby. The second owner in the car can't sign at all.

Primary Vets Never Told

The regular vet never hears what happened. They stop sending their after hours cases your way.

What we would build

Fitted to How You Already Work

  • Pet Details Before They Arrive

    The owner gets a text with a short form for the pet's details while they drive. The front desk is ready when they walk in.

  • Estimates Signed From the Owner's Phone

    Estimates go to the owner's phone to sign, even if they are in the parking lot or at home. The deposit is paid from the same link.

  • Primary Vet Follow Up

    Each visit shows the primary vet and whether they have been updated. You see which clinics send you the most cases.

  • Medical Records Stay Put

    Medical records stay in your practice software. The desk handles the front desk side, and we set up who sees what with you.

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Questions

What Emergency Veterinary Owners Ask

Does it hold the pet's medical records?
No. Records stay in your practice software. The desk tracks arrival, estimates, deposits and follow up.
Can an owner sign an estimate from home?
Yes. The estimate goes to their phone and they sign from wherever they are. The deposit can be paid from the same link.
Can we see which clinics send us patients?
Yes. Each visit is tagged with the primary vet. The board shows cases by clinic.
How long does a custom desk take?
Most businesses are running on their desk in about six weeks. A simple fit can be faster, and we tell you up front which one you are.
Do we own it?
Yes. The software, the data and the accounts are in your business name. Nothing of yours is ever held hostage.

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Tell Us How Your Emergency Veterinary Business Runs

We will tell you honestly what a desk fitted to it would take.

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