Your Shop Desk
Appliance Repair · Custom Shop Desk CRM

A Custom CRM for Appliance Repair Companies

Most appliance jobs are two trips, one to find the problem and one to fix it. Your desk keeps the model number, the part order and the return visit tied together so nothing sits in the parts bin.

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A Shop Desk set up the way a appliance repair business would run it
A Shop Desk set up the way a appliance repair business would run it

Shown: Summit Crest Air and Electric, a demo desk with invented customers. Yours wears your name and your words.

The line

From the First Call to Paid, in Appliance Repair Words

Every repair ticket moves down the same line. We name each stop the way your crew already does.

  1. 01Call
  2. 02Diagnostic Visit
  3. 03Quote
  4. 04Part Ordered
  5. 05Return Visit
  6. 06Paid

A repair ticket on your desk hangs off the customer and the appliance.

So the card asks for what you actually need, and nothing a appliance repair business would never fill in.

  • Appliance and brand
  • Model and serial
  • Error code or symptom
  • Part numbers
  • Home warranty claim
  • Return visit date
Where it leaks

Where Appliance Repair Businesses Lose Work

Parts That Arrive and Sit

The part shows up and nobody calls the customer. A week later they cancel and buy a new washer.

Wrong Model, Wrong Part

The model number got read off wrong over the phone. Your tech orders the wrong board and makes a third trip for free.

Warranty Company Pay That Lags

Home warranty jobs need photos and forms before they pay. If those slip, you did the work and wait months for the money.

What we would build

Fitted to How You Already Work

  • Model Tag Photos Before the Visit

    The desk asks the customer for a photo of the model tag when they book. Your tech shows up knowing exactly what they are fixing.

  • A Parts on Order Board

    Every open part shows the ticket, the supplier and the expected date. When it arrives, the return visit gets booked from the same screen.

  • Return Visits Booked by the Customer

    The customer gets a text when the part is in, with a link to pick a time. No phone tag with your office.

  • A Warranty Claim Packet

    Photos, error codes and part numbers are saved on the ticket as the tech works. Your office sends what the warranty company asks for and tracks the payment.

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Questions

What Appliance Repair Owners Ask

Can customers send the model number before we come out?
Yes. The booking asks for a photo of the model and serial tag. It lands on the ticket for your tech.
Can it track jobs from home warranty companies?
Yes. Those jobs get their own stages, claim number and what is owed by whom. You see which ones are still unpaid.
Can my tech quote the repair while standing at the appliance?
Yes. The tech builds the quote from your rates and the part price. The customer approves on their phone, and the part gets ordered.
How long does a custom desk take?
Most businesses are running on their desk in about six weeks. A simple fit can be faster, and we tell you up front which one you are.
Do we own it?
Yes. The software, the data and the accounts are in your business name. Nothing of yours is ever held hostage.

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Tell Us How Your Appliance Repair Business Runs

We will tell you honestly what a desk fitted to it would take.

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