Your Shop Desk
Fire and Smoke Restoration · Custom Shop Desk CRM

A Custom CRM for Fire and Smoke Restoration

After a fire, the family is out of the house and every box of their life is in your warehouse. Your desk tracks the board up, each box of contents, the cleaning and the rebuild, and keeps the family posted the whole way.

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A Shop Desk set up the way a fire and smoke restoration business would run it
A Shop Desk set up the way a fire and smoke restoration business would run it

Shown: Summit Crest Air and Electric, a demo desk with invented customers. Yours wears your name and your words.

The line

From the First Call to Paid, in Fire and Smoke Restoration Words

Every fire loss moves down the same line. We name each stop the way your crew already does.

  1. 01Loss Call
  2. 02Board Up
  3. 03Scope
  4. 04Pack Out
  5. 05Cleaning and Odor
  6. 06Rebuild
  7. 07Paid

A fire loss on your desk hangs off the property, the contents and the claim.

So the card asks for what you actually need, and nothing a fire and smoke restoration business would never fill in.

  • Rooms and smoke type
  • Board up photos
  • Contents inventory by box
  • Odor treatment log
  • Carrier and adjuster
  • Pack back date
Where it leaks

Where Fire and Smoke Restoration Businesses Lose Work

Contents That Lose Their Trail

Boxes leave the house with a marker label and a guess. When a family asks where grandma's china went, nobody can say.

Families Left Wondering

They are living in a hotel and calling your office every day. Each call pulls your project manager off the job.

Scope Items That Slip Through

A room of smoke damaged drywall never makes the estimate. You find it during the rebuild and fight to get paid for it.

What we would build

Fitted to How You Already Work

  • Box by Box Contents Tracking

    Each box gets a label, a room and photos of what is inside. You can find any item from pack out to pack back.

  • A Page for the Family

    The homeowner sees each step, the photos and the next date. You choose what shows and what stays internal.

  • Room by Room Scope Photos

    Your estimator shoots every room and ties notes to each one. Nothing is left off because it was in someone's head.

  • Emergency Calls Answered at Night

    The desk answers in your voice, gets the address and what the fire department said, and wakes your on call crew.

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Questions

What Fire and Smoke Restoration Owners Ask

Can the family see what happened to their belongings?
Yes, if you want them to. Their page can show each box, where it is and what was cleaned. It cuts down on anxious calls.
Can we run mitigation and rebuild on the same loss?
Yes. Each phase has its own stages and invoices, all under one claim. You see the whole loss at once.
Can it log odor treatment days?
Yes. Your techs log equipment and treatment by room each day. The log is there when the adjuster asks.
How long does a custom desk take?
Most businesses are running on their desk in about six weeks. A simple fit can be faster, and we tell you up front which one you are.
Do we own it?
Yes. The software, the data and the accounts are in your business name. Nothing of yours is ever held hostage.

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Tell Us How Your Fire and Smoke Restoration Business Runs

We will tell you honestly what a desk fitted to it would take.

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