Your Shop Desk
Medical Alert Systems · Custom Shop Desk CRM

A Custom CRM for Medical Alert Providers

For companies selling alert buttons and fall detection to seniors, usually bought by a worried son or daughter. Yours would make it easy to order for a parent, follow every device until it is turned on and keep the emergency contact list up to date.

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A Shop Desk set up the way a medical alert systems business would run it
A Shop Desk set up the way a medical alert systems business would run it

Shown: Lumenara Med Spa, a demo desk with invented customers. Yours wears your name and your words.

The line

From the First Call to Paid, in Medical Alert Systems Words

Every device order moves down the same line. We name each stop the way your crew already does.

  1. 01Inquiry
  2. 02Order
  3. 03Shipped
  4. 04Activated
  5. 05Test Call
  6. 06First Bill
  7. 07Renewal

A device order on your desk hangs off the subscriber and their contacts.

So the card asks for what you actually need, and nothing a medical alert systems business would never fill in.

  • Device type
  • Who ordered
  • Emergency contacts
  • Ship to address
  • Activation date
  • Billing plan
Where it leaks

Where Medical Alert Systems Businesses Lose Work

Adult Children Shopping at Night

A daughter looks at options after a scare with her dad. If nobody answers her question tonight, she orders from someone else tomorrow.

Devices Shipped but Never Turned On

The box arrives and sits on the counter. The subscriber never activates, then cancels because it seems useless.

Contact Lists Go Stale

A neighbor moves or a phone number changes. Nobody asks, so the list is wrong on the day it matters.

What we would build

Fitted to How You Already Work

  • Order for a Parent From Your Phone

    An adult child can order, add the parent's address and list emergency contacts in one go. Both of them get updates if they want.

  • Activation Follow Up

    Every shipped device shows whether it has been activated. The desk reminds the family and flags ones that need a helper call.

  • Monthly Test Reminders

    Subscribers get a gentle reminder to press the button for a test. Your team sees who has not tested in a while.

  • Contact List Check Ins

    Families get a yearly nudge to confirm the contact list. We set up consent, opt outs and who sees what with you.

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Questions

What Medical Alert Systems Owners Ask

Does it monitor the alarms?
No. Alarm monitoring stays with your monitoring center. The desk handles the sales, orders, activation, billing and follow up around it.
Can a daughter order for her dad?
Yes. She can place the order, list herself as a contact and get the updates. The subscriber record stays in the parent's name.
Can it help us keep people from canceling early?
It shows who never activated and who hasn't tested lately, which is often where cancels start. Your team can call them before they give up.
How long does a custom desk take?
Most businesses are running on their desk in about six weeks. A simple fit can be faster, and we tell you up front which one you are.
Do we own it?
Yes. The software, the data and the accounts are in your business name. Nothing of yours is ever held hostage.

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Tell Us How Your Medical Alert Systems Business Runs

We will tell you honestly what a desk fitted to it would take.

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