Your Shop Desk
Towing · Custom Shop Desk CRM

A Custom CRM for Towing Companies

You run a dispatch board, a yard and a phone that never stops. A Shop Desk fitted to your tow company catches every call, puts the right truck on it, and makes sure every hook gets billed.

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A Shop Desk set up the way a towing business would run it
A Shop Desk set up the way a towing business would run it

Shown: Supercanic, a live desk we built. Customers on screen are invented.

The line

From the First Call to Paid, in Towing Words

Every tow moves down the same line. We name each stop the way your crew already does.

  1. 01Call
  2. 02Dispatch
  3. 03En Route
  4. 04Hooked
  5. 05Dropped
  6. 06Invoiced
  7. 07Paid

A tow on your desk hangs off the vehicle and the call.

So the card asks for what you actually need, and nothing a towing business would never fill in.

  • Pickup location
  • Drop off location
  • Year, make and model
  • Flatbed or wheel lift
  • Keys with vehicle
  • Motor club or account
Where it leaks

Where Towing Businesses Lose Work

Calls That Ring Out at 2 AM

A stranded driver calls you, gets voicemail, and dials the next tow on the list. That job was yours until the phone rang out.

Motor Club Jobs Nobody Billed

The driver ran the call, but the PO number lived on a sticky note in the cab. Weeks later nobody can match it, and the money never comes in.

Storage Days That Never Get Charged

A car sits in the yard for nine days and gets released like it was there for two. Without a clock on every car, storage fees leak out the gate.

What we would build

Fitted to How You Already Work

  • A Dispatch Board Your Drivers Can Read

    Every open call shows the pickup, the truck type and who is closest. Drivers see their next tow on their phone, not over the radio.

  • Photos Before the Hook

    Drivers snap the car on all four sides before they hook it. When someone says you scratched the bumper, the photos are already on the job.

  • A Storage Clock on Every Car in the Yard

    The day a car drops, its storage count starts. The release screen shows what is owed before the gate opens.

  • Account and Motor Club Billing in One Place

    Each call keeps its PO or account number from dispatch to invoice. You see what each club and each account owes you at a glance.

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Questions

What Towing Owners Ask

Can it keep motor club calls, police rotation and cash calls apart?
Yes. Each call carries its source, so you can sort the board by club, by account or by cash. Billing follows the source, so the right party gets the invoice.
Can the customer get a text with the driver's ETA?
Yes. When the driver marks the call en route, the customer gets a text with who is coming. The wording is yours and you can change it.
Will my drivers actually use it?
We build the driver screen for a thumb in a dark cab. Big buttons, few taps, and photos go straight onto the job.
How long does a custom desk take?
Most businesses are running on their desk in about six weeks. A simple fit can be faster, and we tell you up front which one you are.
Do we own it?
Yes. The software, the data and the accounts are in your business name. Nothing of yours is ever held hostage.

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Tell Us How Your Towing Business Runs

We will tell you honestly what a desk fitted to it would take.

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