Your Shop Desk
Travel and Cruise Booking · Custom Shop Desk CRM

A Custom CRM for Travel Advisors and Cruise Agents

Every trip you book runs on dates. Deposit, final payment, passport check, docs. Here is what your desk would track so none of those slip and every happy traveler books with you again.

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A Shop Desk set up the way a travel and cruise booking business would run it
A Shop Desk set up the way a travel and cruise booking business would run it

Shown: WeRV, a live desk we built. Customers on screen are invented.

The line

From the First Call to Paid, in Travel and Cruise Booking Words

Every trip moves down the same line. We name each stop the way your crew already does.

  1. 01Inquiry
  2. 02Quote
  3. 03Deposit
  4. 04Booked
  5. 05Final Payment
  6. 06Docs Sent
  7. 07Welcome Home

A trip on your desk hangs off the traveler and their party.

So the card asks for what you actually need, and nothing a travel and cruise booking business would never fill in.

  • Sail or travel date
  • Ship and cabin category
  • Travelers in party
  • Deposit due
  • Final payment due
  • Passport check
Where it leaks

Where Travel and Cruise Booking Businesses Lose Work

Quotes That Go Cold

You spend an hour pricing three ships and the client goes quiet. Without a nudge, they book online or with a cousin.

Final Payment Dates That Slip

A client misses final payment and the cabin gets released. That is a lost commission and an angry phone call.

Past Clients Never Asked Again

Someone loved their cruise and came home ready to book another. Nobody reached out, so they booked the next one somewhere else.

What we would build

Fitted to How You Already Work

  • Quote Follow Ups in Your Voice

    Clients who have not answered get a friendly check in a few days later. Holds that are about to expire get flagged to you first.

  • Every Travel Date on One Calendar

    Deposits, final payments, passport expirations and docs dates all show in one place. Clients get reminders before each one.

  • A Trip Page for the Client

    Travelers see their itinerary, what is paid, what is due and their documents on one link. Fewer calls asking what time the ship leaves.

  • A Welcome Home Message

    A few days after they return, clients get a note asking how it went and where they want to go next. Group trips and anniversaries get their own reminders.

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Questions

What Travel and Cruise Booking Owners Ask

Can it track commissions from each cruise line?
Yes. Each booking carries the supplier and expected commission. Your board shows what has paid and what is still owed after sailing.
Can it handle group bookings?
Yes. A group can hang off one leader with each cabin and traveler listed. Deposits and payments are tracked per cabin.
Does it hold passport numbers?
We keep that to what you need and set up who can see what with you. Many advisors only track the expiration date on the desk and keep the rest in the booking system.
How long does a custom desk take?
Most businesses are running on their desk in about six weeks. A simple fit can be faster, and we tell you up front which one you are.
Do we own it?
Yes. The software, the data and the accounts are in your business name. Nothing of yours is ever held hostage.

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Tell Us How Your Travel and Cruise Booking Business Runs

We will tell you honestly what a desk fitted to it would take.

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