Your Shop Desk
Cable Internet and TV · Custom Shop Desk CRM

A Custom CRM for Cable and Internet Dealers

You sell the package, then wait on an install window you do not control. Here is what your desk would track so every order gets installed, stays active and pays you.

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A Shop Desk set up the way a cable internet and tv business would run it
A Shop Desk set up the way a cable internet and tv business would run it

Shown: WeRV, a live desk we built. Customers on screen are invented.

The line

From the First Call to Paid, in Cable Internet and TV Words

Every install order moves down the same line. We name each stop the way your crew already does.

  1. 01Lead
  2. 02Address Check
  3. 03Package Picked
  4. 04Order Placed
  5. 05Install Scheduled
  6. 06Installed
  7. 07Commission Paid

An install order on your desk hangs off the service address.

So the card asks for what you actually need, and nothing a cable internet and tv business would never fill in.

  • Serviceability check
  • Package and speed tier
  • Equipment ordered
  • Install window
  • Order number
  • Promo end date
Where it leaks

Where Cable Internet and TV Businesses Lose Work

Installs That Never Happen

The customer is not home, the tech reschedules, and the order quietly dies. You find out when the commission never shows.

Chargebacks You Did Not See Coming

A customer cancels in the first few months and the payout gets clawed back. Nobody called them when the first bill looked wrong.

Promo Roll Offs Left for Someone Else

The intro price ends and the bill jumps. If you are not the one who calls, a competitor is.

What we would build

Fitted to How You Already Work

  • Address Checked Before the Pitch

    Each lead gets a serviceability note before a rep spends twenty minutes on it. Dead addresses get marked and moved to another offer.

  • Install Day Reminders

    The customer gets a text the day before and the morning of the install window. If they need to move it, they reply and a rep sees it right away.

  • Every Order Tied to Its Payout

    Your board shows which orders installed, which are pending and which got charged back. You can match the carrier statement line by line.

  • A Call List Before the Promo Ends

    The desk lines up customers whose intro price ends next month. Your reps call with an upgrade or a better bundle before the bill shock hits.

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Questions

What Cable Internet and TV Owners Ask

Can it track orders for more than one provider?
Yes. Each order carries the provider and package, so reps can sell whatever is available at the address. Your board can split commission by provider.
Can my door to door reps use it on their phones?
Yes. A rep can check an address, log the package and book the install from the sidewalk. The screens are built for a thumb, not a desktop.
Will it text customers without their okay?
No. We set up consent and opt outs with you before any message goes out. Customers who reply stop get taken off the list.
How long does a custom desk take?
Most businesses are running on their desk in about six weeks. A simple fit can be faster, and we tell you up front which one you are.
Do we own it?
Yes. The software, the data and the accounts are in your business name. Nothing of yours is ever held hostage.

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We will tell you honestly what a desk fitted to it would take.

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