Your Shop Desk
Tech Support · Custom Shop Desk CRM

A Custom CRM for Computer Repair and Tech Support Shops

Laptops pile up on the back shelf waiting on a yes from the owner, and remote fixes get done and never billed. Here is what your desk would track from the first call to the paid pickup.

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A Shop Desk set up the way a tech support business would run it
A Shop Desk set up the way a tech support business would run it

Shown: WeRV, a live desk we built. Customers on screen are invented.

The line

From the First Call to Paid, in Tech Support Words

Every repair ticket moves down the same line. We name each stop the way your crew already does.

  1. 01Call
  2. 02Check In
  3. 03Diagnose
  4. 04Quote
  5. 05Approved
  6. 06Repair
  7. 07Picked Up

A repair ticket on your desk hangs off the device.

So the card asks for what you actually need, and nothing a tech support business would never fill in.

  • Device and model
  • Problem reported
  • Remote or on site
  • Data to save
  • Parts ordered
  • Diagnosis notes
Where it leaks

Where Tech Support Businesses Lose Work

Devices Waiting on a Yes

You diagnose a laptop and leave a voicemail with the price. It sits on the shelf for two weeks while the customer forgets.

Remote Fixes Never Billed

A tech jumps on a quick remote session to help a regular. It never makes it onto an invoice.

Abandoned Devices

A finished computer is never picked up. It takes up space and you never got paid for the work.

What we would build

Fitted to How You Already Work

  • Approvals by Text

    The customer gets the diagnosis and price on their phone and taps yes. The ticket moves to repair without a round of phone tag.

  • Condition Photos at Drop Off

    Each device gets photos of its condition at drop off. No arguments later about a scratch or a cracked hinge.

  • Every Session on a Ticket

    Remote and on site visits each get logged with time spent. Invoices build from what was done, so nothing slips.

  • Pickup Reminders

    Customers get a text when the device is ready, then reminders if it sits. The customer page shows the invoice so they can pay before they come in.

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Questions

What Tech Support Owners Ask

Does it store customer passwords?
No. We would not put login details on a ticket. Your team can note that the customer will be there to sign in, and we set up who can see what with you.
Can it handle small business clients with several machines?
Yes. A business can have many devices under one account, each with its own history. Invoices can roll up by month.
Can customers check their repair status?
Yes. Each customer gets a page showing where their device is, notes from the tech and the invoice when it is ready.
How long does a custom desk take?
Most businesses are running on their desk in about six weeks. A simple fit can be faster, and we tell you up front which one you are.
Do we own it?
Yes. The software, the data and the accounts are in your business name. Nothing of yours is ever held hostage.

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Tell Us How Your Tech Support Business Runs

We will tell you honestly what a desk fitted to it would take.

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